Job Description
Remote position. Must live in the Indianapolis area.
Pay: $30.07/hour
In this role you will:
•Be responsible for activities related to systems administration.
•Assist in aiding other staff/vendors on various projects, directing their activities, and may assist in evaluating their work.
•Ensure long-term requirements of systems operations and administration, which may include the overall systems planning.
• Maintain, administer and configure specialized applications and their components.
•Assist in implementing enhancements that will improve the reliability and performance of the system(s).
• Test and document application upgrades/updates/patches and new releases which may include some program design.
•May be responsible for quality assurance reviewing of applications.
•Evaluate new and existing software products.
•Confer with department management to assist in planning, organizing, and controlling the activities of assigned area(s).
•May assist with project management in assigned area(s).
•May provide administrative support to multiple projects or project phases.
•Assist in defining system software and hardware requirements.
•Mentor and provide guidance to new and lower-level staff.
•Monitor, troubleshoot and reproduce issues found on incoming ‘help tickets' for applications.
•Assist in direction of incoming Help Desk requests to determine how best to aid.
•Act on incoming Help Desk requests for service to prioritize resources.
•Assist in the creation of training materials for maintenance/support of specialized solutions.
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