Job Description

Tier I Help Desk OPENING!
Must have TS/SCI with Polygraph Security Clearance.
Must be a US Citizen.



Day Hours: Mon-Fri


-Provides technical support and troubleshooting to network, desktop, and /or systems hardware and software.
-May provide guidance to less-experienced co-workers.
-Applies basic diagnostic techniques to ID problems, investigate causes, and recommend solutions.
-Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
-Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.



Must have HS /GED and 5 years of experience OR


BS and 0 years of experience.



Mandatory Skills:
Customer Service
ServiceNow or similar ticketing system experience
IAT Level I or higher CompTIA Network + CE certification or must acquire within 6 months of start date.


Approximate salary range is: $50,800- $57,100


Can also apply to or send resume directly to dmagruder@flashtg.com.


Generous Referral Bonuses!FLASH Technology Group

Job Tags

Remote job, Worldwide,

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