Job Description
"New York Pilates is about community and creating a space where people feel at home, leave their day behind and get into their bodies" - Heather Andersen, Founder & Owner
We Want You!
New York Pilates is excited to welcome a Studio Manager to our team to drive results and lead the community at our high performing and profitable studios. The Studio Manager will be responsible for reaching the Sales and Profit goals in their store by setting a plan to deliver the best student experience. You'll work with your team, consisting of part-time and full-time Studio Reps, Shift Managers, and Instructors to drive talent development and performance for your store team. You will run and grow your business while maintaining NYP service, operational excellence, plus leading, developing, and coaching your direct reports. Your leadership and passion for results allows the studio team to provide solutions to our students and reach the studio financial goals.
The ideal candidate has experience working in a premium or luxury retail environment or fitness setting. You'll bring your highly visual and excellent commercial product management skills along with your confidence working under pressure to thrive in our fast-paced and highly brand-focused environment.
Embodying integrity, flexibility, confidence and interpersonal skills, the Studio Manager will contribute to healthy company growth and culture. This position will report to the Multi-Unit Studio Manager, as well as coordinating with other members of the NYP leadership team. The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
This is a full time position that will include nights, weekends and holidays.
The Role
- Align with Company Goals: Make decisions that align with organizational objectives, priorities, and values.
- Drive Sales Growth: Develop and implement sales strategies, set goals for the team, and track performance to achieve sales targets.
- Accountability: Hold the management team accountable for personal and managerial productivity. Evaluate and manage the performance of team members; execute performance management reviews, development plans, feedback and follow-ups and take actions to improve performance and develop your team accordingly
- Clienteling Strategy: Collaborate with the Customer Sales & Success team to develop strategies that meet business goals.
- Market Awareness: Monitor market changes, support sales strategies, and adapt tactics as needed.
- Leadership and Development: Oversee recruitment, training, and succession planning; ensure adherence to brand expectations.
- Brand Advocacy: Act as a brand ambassador, resolve student issues, and drive customer loyalty and business growth.
- Operational Excellence: Manage daily tasks, budget, and performance, while fostering a positive, accountable team environment and maintaining high NYP standards.
Requirements:
- 4+ years experience in a premium or luxury retail environment or studio setting
- Bachelor's degree in business or related field preferred.
- Demonstrated history of strong team leadership and motivational skills
- Experience with budgeting, financial reporting, and meeting revenue targets
- Customer Service oriented, exceptional skills in customer service and conflict resolution
- Ability to manage daily operations, staff scheduling, and facility upkeep
- Excellent verbal and written communication abilities
- Effective problem-solving and decision-making skills
- Familiarity with CRM and POS systems and office software (e.g., Microsoft Office, Google Workspace, Slack, MBO)
- Basic knowledge of Balanced Body equipment preferred
Bonus Points!
- Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
- Student Focused: Is dedicated to meeting the expectations and requirements of internal and external students. Gets first hand student insight and feedback and uses it for improvements in products and services. Acts with the student experience in mind. Establishes and maintains effective relationships in the studio and gains student trust and respect.
- Open to Change: Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented
- Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; is not afraid to take action when necessary.
The Offer 📑
We are building an A+ team with talented individuals. And we are here to help you along the way! Here are some of the great perks you get working with us!
Competitive Compensation💸
Things we take into account when calculating the compensation are global averages per skillset, your local cost of living, your skills, and your experience. This role will range with an annual base salary of $67,500-$79,250 with monthly bonus opportunities bi-annually based on revenue KPI's.
PTO🏖
Our teams work hard, and we never want burnout to happen! So we are here to create a balanced environment. As a member of the NYP HQ Team, you will receive 2 weeks of approved paid vacation (80 hours) and 1 week of paid personal days (40 hours) annually.
Tuition Assistance📚
We love to keep knowledge at the top of our minds, and want our employees to be empowered to learn! So we offer a quarterly stipend that can be used towards Continuing Education
- $500 per quarter, up to $2,000/year. Can be used for internal Continuing Education opportunities only. You have 24 months post accrual to use this reward.
Medical & 401k 🏥
Available with company contribution
Free NYP Membership
Our workouts are amazing and we want you to be a part of the community at NYP. Which means taking classes! As an NYP team member, you will receive unlimited NYP classes/month & NYP guest passes/month (get to work out with friends)! Plus 50% off NYP Retail. New York Pilates
Job Tags
Holiday work, Full time, Part time, Local area, Shift work, Night shift,