Job Description
Salary: $24.50 - $35.00
Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR (notifications@app.bamboohr.com) and may appear as spam.
About Finger Lakes Community Health:
Finger Lakes Community Health (FLCH) was founded in 1989 with an original mission of serving the region's agricultural workers by linking individuals to area resources and providing essential health services. In 2009 the organization expanded to become a Federally Qualified Health Center (FQHC), serving patients of all incomes, ethnicities and walks of life. Over the last decade, FLCH has grown to provide medical, dental, and behavioral health services to over 28,000 patients at eight health centers. With over 200 employees we strive to provide high-quality and innovative health care services to the Finger Lakes Region.
Benefits Offered:
Job Summary:
The Patient Experience Manager oversees and enhances all aspects of patient satisfaction and service quality within the healthcare facility. This role involves monitoring and analyzing patient feedback, engaging with patients to understand their needs, and collaborating with clinical and administrative teams to uphold high service standards. The Patient Experience Manager is tasked to oversee staffing and develop, implement, and conduct staff training programs with an emphasis on patient-centered care. Additionally, the role involves optimizing patient care processes, leveraging technology for improved interactions, and acting as a patient advocate to ensure their needs are met. The manager will analyze patient data, present actionable insights to leadership, and work cross-departmentally to align efforts to improve patient outcomes and satisfaction.
Main Responsibilities:
Patient Satisfaction & Engagement:
Service Quality Improvement:
Staff Training & Development:
Complaint Resolution:
Process Optimization:
Patient Advocacy:
Data Analysis & Reporting:
Cross-Departmental Collaboration:
Education and Qualifications:
Physical Requirements:
Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR (notifications@app.bamboohr.com) and may appear as spam.
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