Patient Experience Manager Job at Aramark, Nashville, TN

TERDek5rZ2QxSWpENmp0dGlpL2dBY296clE9PQ==
  • Aramark
  • Nashville, TN

Job Description

Aramark Healthcare+is seeking a Patient Experience Manager is responsible to focus on the impact on the overall patient experience within Vanderbilt University Medical Center in Nashville, TN. .  To work closely with support service department managers to identify all patient touch points, monitor performance relative to touch points to ensure patient satisfaction.  To support department managers in their daily effort in impacting the patient experience.  To contribute to enhancing the overall brand of the hospital client and Aramark.  Contribute to developing patient loyalty to hospital client brand in the marketplace.

Job Responsibilities

  • Perform Patient Connect interviews with patients and their families; 
  • Conduct Patient Connect data analysis
  • Generate and review Patient Connect data for opportunities to improve patient satisfaction
  • Train and coach others on how to effectively perform Patient Connect interviews
  • Conduct AIDET  and/or W.E.S.T. Observations:
    • EVS Associates
    • Dispatchers
    • Patient Ambassadors
  • Observe New Admission Greetings
  • Technology savvy (CBORD, EPIC)
  • Adopt A Floor Program (AAF Program)
  • Coach managers on New Admission Greetings
  • Conduct Patient Experience Assessments
  • Coach Managers on Patient Experience tools

Qualifications

Requires a Bachelor Degree or equivalent experience

Education

Job Tags

Similar Jobs

Amazon Services Inc

Package Handler $15+/ Hour (Sign on Bonus)! Job at Amazon Services Inc

 ...Category: Warehouse Job Family: Amazon-US: Pacage Handler Time Type: Part Time Full time. Able To Lift 50 Lbs. Able To Maneuver Packages Of Any...  ...to work in a constant state of alertness and in a safe manner.$16.63 pay per hourPart time& Full Time Amazon Services Inc

Team1Medical

Human Resource Assistant Job at Team1Medical

 ...Job Description Job Description Human Resources Assistant Salary Ra t e: $15-$17/hr. Location : Houston , TX ( Zip code: 77030) Shift : Monday to Friday 8 :00am 5 : 00pm Employment Type: Temporary (3-month contract) We are looking for a skilled... 

Sample Resume

Funeral Director Job at Sample Resume

A funeral director is a professional who is responsible for the functioning of a funeral home and is required to arrange for the funeral and funeral services. A funeral director is also known as an undertaker or at times is called a mortician. Candidates who want to apply... 

Quick Services LLC

Exploitation Specialist Senior Photogrammetrist Job at Quick Services LLC

 ...Experience using QT Modeler, Socet Set, or similar elevation or point cloud processing and analysis software. Experience using ESRI ArcGISPro. Knowledge of digital data formats such as vector data, raster data, shape files, GML, XML. Experience developing project... 

Plex Integrated System Solutions, LLC

Telecommunication Technician Installer Job at Plex Integrated System Solutions, LLC

 ...install complete video conferencing systems. Sell business phones and provide phone service (VOIP). We also sell and install Sirius XM radio for businesses. Now doing installation for Toast and Revel point of sale systems. Company Description We provide all equipment...