Job Description

Job Description

Job Description

Job Description: Orientation and Mobility Specialist

Department: Service Department

Under general supervision, the Orientation and Mobility (O&M) Specialist provides intensive, one-to-one individualized training with the goal of independent travel on Fixed Route services. Responsible for teaching a wide range of travel skills in the field, including trip planning, street crossing, bus familiarization, map and schedule reading, and emergency and safety skills on public transportation.

• Completes in-person assessment and updates individual’s eligibility for independent travel based on assessment.
• Develops a personalized plan of instruction for passenger based on ability level and travel goals.
• Provides one-on-one, or, where appropriate, group field training.
• Conducts follow-up with individuals following training.
• Completes a brief, timely, final report on training outcomes.
• Assists with trip planning and general orientation to a specific route.
• Confirms ADA compliance of wheelchair ramps and safe path of travel at home or at trip destination.
• Establishes collaborative relationships with other transit providers and other local travel training professionals.
• Communicates with guardian, power of attorney, family, or the support network of the passenger.
• Performs other duties as required.

Knowledge, Skills and Abilities

• Bachelor’s degree in Urban Planning, Sociology, Public Administration or related field.
• Certification through the Academy for Certification of Vision Rehabilitation & Education Professionals, the National Blindness Professional Certification Board or a similarly regarded organization.
• Minimum of two years of experience working with people with disabilities.
• Travel training experience preferred.
• Experience in interviewing and providing ongoing assessment of customers with various types of disabilities.
• Knowledge of ADA regulations and sensitivity to issues relating to people with disabilities.
• Familiarity with the public transit system preferred.
• Proficient in the use of Microsoft Outlook, Word and Excel applications.
• Excellent communication, organizational and multi-tasking skills.
• Ability to interact and communicate with individuals with disabilities and maintain a high level of confidentiality.
• Ability to work flexible hours in all weather conditions and adapt to a rapidly changing environment.

THE AUTHORITY RESERVES THE RIGHT TO REVISE OR CHANGE THIS JOB DESCRIPTION AT ANY TIME.

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