Fraud Analyst Job at Umpqua Bank, Portland, OR

  • Umpqua Bank
  • Portland, OR

Job Description


About Us:

Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

Proactively identifies possible fraudulent transactions and intervenes to prevent transactions from occurring. May contact customers to confirm validity of transactions. Analyzes fraud trends, emerging fraud schemes, and industry news to recommend proactive fraud prevention techniques and processes. Contributes to continual improvement of departmental procedures.
  • Partners with various business lines throughout the Bank, including Bank Protection and Investigations, to monitor and proactively prevent fraud, and ensure prompt investigation to identified fraud.
  • Monitors customer accounts, transactions, payment processes, and reports to proactively identify, minimize and prevent fraudulent transactions before occurrence.
  • Routinely contacts customers and other bank associates to confirm the legitimacy of high-risk payment transactions prior to occurrence.
  • Analyzes current processes for opportunities for future fraud prevention, proactive monitoring, and procedural updates, as well as opportunities for process improvements, including streamlining functions, resolving processing problems, and improving service quality.
  • Reviews system reports for high-risk accounts and internal fraud.
  • Compiles ad-hoc reporting and completes analysis requests for management, including data collection.
  • Participates in implementation of new fraud prevention related computer systems, tools, and processes.
  • Assists in the planning, creation, and maintenance of complex analyses requiring a broad understanding of Bank concepts, processes, and analytic techniques.
  • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
  • Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
  • Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
  • May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
  • Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
  • Takes personal initiative and is a positive example for others to emulate.
  • May perform other duties as assigned.
  • Occasional travel
About You:
  • Bachelor's Degree or equivalent prior experience or training in audit, store operations, backroom operations, financial and operational analysis, or accounting/bookkeeping
  • 2-4 years of experience with a focus on store operations, compliance, analysis, and fraud prevention. Banking industry experience preferred.
  • Knowledge of commonly-used fraud prevention concepts, practices, and procedures and common fraud schemes, including account takeover fraud.
  • Demonstrated knowledge of bank computer systems or similar systems, Microsoft Office software, and data analysis tools and techniques.
  • Willingness to be a continual learner.
  • Ability to train and present to small and large audiences or has the interest in learning to train and present.
  • Working toward, or willingness to obtain, Certified Fraud Examiner (CFE)

Work Style:

Umpqua Bank offers a Flexible Workplace Program and this opportunity comes with the Full Office work style which is working in office from a designated company location five days weekly.

Our Benefits:
We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $53,000.00 - $80,000.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity: Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected]

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

Job Tags

Holiday work, Flexible hours,

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