Call Center Customer Service Assistant Job at Hustle Notice Biz, Charlotte, NC

TERXMU5FQVcxWWpLNXpsaWlDdm5DTWs2clE9PQ==
  • Hustle Notice Biz
  • Charlotte, NC

Job Description

Call Center Customer Service Assistant

Department: Core Call Inc

Employment Type: Full Time

Location: Charlotte, NC

Compensation: $17.50 - $24.50 / hour

Description

Job Title: Call Center Customer Service Assistant

Job Location: Charlotte, NC
Job Type: Full-Time
Reports To: Call Center Supervisor

We are seeking a friendly and motivated Call Center Customer Service Assistant to join our team. The ideal candidate will have strong communication skills, a customer-oriented attitude, and the ability to work in a fast-paced environment. As a Customer Service Assistant, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Answer inbound customer calls and assist with inquiries, product/service information, and troubleshooting.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Manage customer complaints or concerns and resolve them in a timely and professional manner.
  • Document all customer interactions in the system, ensuring accurate records of conversations and actions taken.
  • Follow up with customers to ensure their issues have been resolved and they are satisfied.
  • Meet performance goals, including call volume, customer satisfaction, and response times.
  • Identify opportunities to improve customer experience and escalate issues when necessary.
  • Collaborate with team members and other departments to address customer needs.
  • Maintain a positive and empathetic attitude at all times.

Skills, Knowledge and Expertise
  • High school diploma or equivalent (some positions may require additional education).
  • Strong verbal communication and active listening skills.
  • Ability to handle stressful situations calmly and effectively.
  • Basic computer skills and proficiency in using CRM software.
  • Problem-solving skills with a customer-focused mindset.
  • Ability to multitask and manage time effectively.

Benefits
  • Health insurance
  • Paid time off
  • Opportunities for advancement and skill development
  • Supportive team environment
Hustle Notice Biz

Job Tags

Full time,

Similar Jobs

Aulani, A Disney Resort & Spa

Server, The Olelo Room - Full Time, $15.00/Hour + Gratuities Job at Aulani, A Disney Resort & Spa

 ...each page, then Submit on the final page. Keyword: AULANICASTING, Aulani Casting The pay rate for this role in Hawaii is $15.00 per hour, plus gratuities. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other... 

Amazon Flex

Amazon Flex Package Delivery Driver - Earn /hr Job at Amazon Flex

 ...Job Description What is Amazon Flex?\n It's simple! Use your own vehicle and smartphone to deliver packages locally for Amazon as a way of earning extra money weekly. Schedule a delivery block and start delivering parcels as little or as often as you like. Recruiting... 

MADY'S DANCE FACTORY

Dance Teacher - Hip Hop, Jazz, and Contemporary Job at MADY'S DANCE FACTORY

 ...enthusiastic and experienced dance teachers to join our vibrant dance studio team. We are hiring for both our main location and our community programs at various schools. If you are passionate about dance and have experience working with kids, we would love to hear from... 

Mosaic

Specialized Home Provider - Garden City, KS Job at Mosaic

Are you looking for a meaningful work opportunity in your home? Become a Host Home / Shared Living provider with Mosaic at Home! Average annual income of $47,000 (federally tax-free) plus monthly rent/household expenses. You must reside in the state of Kansas (due to ...

Fud

Walmart Marketplace Seller Job at Fud

 ...Fud, the world's first social hustling community, is seeking a Walmart Marketplace Seller to join our community. As a Walmart Marketplace Seller, you will be responsible for managing and growing your own online business on the Walmart Marketplace platform. You will have...