Job Description

Call Center Customer Service Assistant

Department: Core Call Inc

Employment Type: Full Time

Location: Charlotte, NC

Compensation: $17.50 - $24.50 / hour

Description

Job Title: Call Center Customer Service Assistant

Job Location: Charlotte, NC
Job Type: Full-Time
Reports To: Call Center Supervisor

We are seeking a friendly and motivated Call Center Customer Service Assistant to join our team. The ideal candidate will have strong communication skills, a customer-oriented attitude, and the ability to work in a fast-paced environment. As a Customer Service Assistant, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities

• Answer inbound customer calls and assist with inquiries, product/service information, and troubleshooting.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Manage customer complaints or concerns and resolve them in a timely and professional manner.
• Document all customer interactions in the system, ensuring accurate records of conversations and actions taken.
• Follow up with customers to ensure their issues have been resolved and they are satisfied.
• Meet performance goals, including call volume, customer satisfaction, and response times.
• Identify opportunities to improve customer experience and escalate issues when necessary.
• Collaborate with team members and other departments to address customer needs.
• Maintain a positive and empathetic attitude at all times.

Skills, Knowledge and Expertise

• High school diploma or equivalent (some positions may require additional education).
• Strong verbal communication and active listening skills.
• Ability to handle stressful situations calmly and effectively.
• Basic computer skills and proficiency in using CRM software.
• Problem-solving skills with a customer-focused mindset.
• Ability to multitask and manage time effectively.

Benefits

• Health insurance
• Paid time off
• Opportunities for advancement and skill development
• Supportive team environment

Hustle Notice Biz

Job Tags

Full time,

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