Job Description

Job Title: Call Center Customer Service Assistant

Location: Saint Louis, MO
Job Type: Full-time
Department: Customer Service
Reports to: Call Center Manager

Job Summary:
We are seeking a dedicated and customer-oriented Call Center Customer Service Assistant to join our team. In this role, you will be the first point of contact for customers, providing excellent service and resolving inquiries efficiently and professionally. You will assist in managing a high volume of calls, ensuring customer satisfaction, and maintaining a positive company image.

Key Responsibilities:

• Provide accurate information regarding products, services, and policies.
• Maintain customer records by accurately documenting interactions and updating necessary information.
• Escalate unresolved issues to higher-level support teams when necessary.
• Follow company scripts, guidelines, and procedures to ensure consistency and quality of service.
• Meet performance targets, such as call response times, customer satisfaction, and resolution rates.
• Collaborate with team members to achieve common goals and improve processes.
• Stay informed about product updates, promotions, and company policies to provide the best service possible.
• Maintain confidentiality and security of customer information in line with company policies.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service or related fields preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a customer-focused approach.
• Ability to handle difficult situations with patience, professionalism, and empathy.
• Proficiency in using call center software, CRM tools, and Microsoft Office Suite.
• Ability to work in a fast-paced environment and meet performance targets.

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